The FAQ (Frequently Asked/Answered Questions) delivers content to users/customers that addresses the most common information needs on using the products or services produced by the organization. Most often delivered via a website, the FAQ uses a Question and Answer format designed to be easily findable and quickly consumed.

So Chic FAQS

1. How long does my order take to ship?
A. Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Please keep in mind orders are not shipped on the weekends or holidays.
2. What is my tracking number?
A. Once your order is shipped you will receive an email with your tracking information. If you do not receive your tracking information, please email customerservice@sochic.yaranee..com.
3. What carrier do you use to ship orders?
A. We currently use UPS, and UPS Surepost to ship all orders.
4. How can I check the status on my order?
A. Sign onto your Styles For Less account, and click on "My orders". This page will show you your order status, as well as your order history.
5. When can I expect my order to be delivered?
A. Have your order shipped to the billing address, make sure all information is accurate. Please be aware that we cannot ship orders the same day that we receive them, so plan accordingly. Please also be aware that UPS does not deliver on Saturday, Sunday, or Holidays. For this reason, a Next Day Air package shipped on Friday will arrive on Monday. Please plan accordingly.
6. I am having trouble placing my order, the site does not accept my billing address.
A. This error code is due to a mismatch between the billing address entered at checkout and that of the billing address registered with your bank. Our site is ultra-sensitive, for security purposes, so a detail as small as a capital letter instead of a lowercase letter of "avenue" instead of "ave" may be the reason for this. Please contact your bank for your EXACT billing address and enter this information. This should solve your problem. If you continue to experience technical issues, please feel free to give us a call at 1-800-929-3466 during regular business hours Monday to Friday from 8:30am-3:30pm PST.
7. Can I ship my order to a different state or address from my billing address.
A. You may ship to any address you wish, please note that if you ship to an alternative address we may require additional identity verification. You way be contacted by customer service. Please be available with the phone number or email address provided at time of checkout. If our customer service team is unable to contact you, this could cause delay in processing of your order or may lead to cancelation. We apologize if this may cause any inconvenience.